PetStay Dog Gifts Delivery Policy

1. Introduction

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

2. Free delivery

We offer free standard delivery to all mainland UK addresses on all orders over 3 boxes (including VAT).
All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

We only deliver to the UK.

4. Delivery methods and periods


The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) if your delivery address is on the United Kingdom mainland, you will be able to select standard delivery method (2nd class Royal Mail), and the typical period for delivery of products by this method is 3-5 working days; and

(b) Express delivery (1st class Royal mail 1-3 working days).

If you place your order before 2pm on a working day, these time periods run from the close of business on that day; if you place your order after 2pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

5. Delivery charges

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

6. Collection

If an initial delivery attempt is unsuccessful, our delivery service provider will leave a card for you to arrange collection with the Post Office.

7. Delivery problems

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;